Job Description
Put your passion to work as a Shift Supervisor at The Village for Families & Children!
Our Mission:
The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region.
Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion practices, you can be sure you're joining an organization that's just as committed to your success as we are to those we serve.
Starting hourly rate $24.00 per hour with differential pay given for hours worked between 3 PM-7 AM.
Schedules Available:
ABOUT EAGLE HOUSE
Program Overview
• 24-bed psychiatric residential treatment facility (PRTF) serving children ages 6-12
• Functions as a step-down or diversion from inpatient hospitalization
• Serves youth with severe emotional and behavioral challenges related to significant trauma
• Average length of stay: 4 months • Goal: stabilize youth and prepare them for transition to community-based care, family, or foster placement
• Provides intensive, trauma-informed care focused on relationship-building and skill development • Services include: o Psychiatry and nursing evaluations o Individual, group, and family therapy o Case management o Therapeutic recreation o Special education services
• Emphasis on helping youth build emotional regulation, coping skills, and positive interactions with peers and adults
Position Overview - Shift Supervisor
• Coordinate shift operations by ensuring appropriate staffing, schedule coverage, assignments, and required equipment for all team members.
• Monitor daily program activities, including admissions, discharges, transportation, appointments, school transitions, field trips, and special events to ensure safe and efficient operations.
• Maintain a consistent supervisory presence in the milieu by providing coaching, mentoring, training, and support to staff while promoting therapeutic interactions with youth.
• Respond to crises and operational needs by coordinating emergency responses, staffing adjustments, and serving as the shift leader during critical incidents.
• Ensure compliance with program policies, safety protocols, Therapeutic Crisis Intervention (TCI), Risking Connection (RICH), documentation requirements, and regulatory standards.
• Conduct routine walkthroughs to monitor environmental safety, staff performance, client supervision, program schedules, and the overall quality of care.
• Oversee completion of required client care activities, including safety checks, nursing documentation, hygiene routines, phone calls, and client debriefings.
• Complete end-of-shift responsibilities, including staff debriefing, parent notifications, client observation reports, incident follow-up, and program readiness for the next shift.
• Promote a safe, organized, and therapeutic environment by maintaining common areas, ensuring adequate supplies, and supporting positive youth and staff interactions.
Employee Benefits & Engagement
• Staff recognition programs, including awards and incentives for staff of the month, perfect attendance, and appreciation events throughout the year
• Tuition reimbursement • Ongoing coaching, training, and professional development opportunities
Qualifications and Skills
• High school diploma required; Associate's or Bachelor's degree in a related field preferred
• Valid driver's license required • Experience in human services or working with children with special needs preferred
• Knowledge of child development and the impact of trauma, abuse, and neglect • Ability to work effectively as part of a multidisciplinary team
• Strong cultural competence and ability to work with diverse populations • Ability to remain calm, manage stress, and respond safely in crisis or emergency situations
• Physically able to supervise children and perform job duties, including physical interventions (holds) when necessary (with or without reasonable accommodation)
Required Certifications (or willingness to obtain)
• Medication Administration Certification
• Therapeutic Crisis Intervention (TCI) • First Aid & CPR (American Red Cross)
• Defensive Driving
• Safe Food Handling
• Situational Awareness
• Risking Connection
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