Job Description

Job Description

Job Description

Computer Operator I / Help Desk Representative - Richmond, VA

We are seeking a Computer Operator I / Help Desk Representative for a Richmond, VA-based client environment.

This role is ideal for someone who is tech savvy , enjoys working with computers, has strong customer service skills, and can follow documented procedures in a structured operations environment.

Pay: Up to $22.50 per hour
Schedule: 12-hour night shifts, 7:00 PM - 7:00 AM
Shift Pattern: Thursday, Friday, Saturday, and every other Saturday
Employment Type: Full Time
Location: Richmond, VA

Responsibilities

• Assist with the daily operation of computer systems.
• Monitor enterprise infrastructure and escalate issues as required.
• Complete daily checklist tasks under supervision.
• Report problems to the Senior Computer Operator or supervisor.
• Respond to customer questions and follow up appropriately under supervision.
• Assist with recovery activities needed to restore normal operations.
• Follow established escalation procedures across Computer Operations and related departments.
• Support senior computer operators as needed.
• Track and document issues using a ticketing or tracking system.
• Perform additional duties as assigned.

Required Qualifications

• Strong customer service skills.
• Comfortable working with computers and technical systems.
• Ability to follow documented procedures and escalation steps.
• Strong attention to detail.
• Ability to work 12-hour overnight shifts .
• Ability to work Thursday, Friday, Saturday, and every other Saturday.
• Must pass a criminal history background check .
• Must pass an FBI-like background check required to obtain a gaming license .

Preferred Qualifications

• Prior experience in a help desk , computer operator , NOC , data center , or technical support environment.
• Experience documenting issues in a ticketing or tracking system.
• Experience monitoring systems, alerts, or enterprise infrastructure.

 

\nCompany Description

A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.

Working with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.

We are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!

Company Description

A trusted family-owned company since 1969, we are one of Central Pennsylvania's oldest and most respected recruitment firms. Based in Harrisburg, we offer flexible staffing, placement, and recruitment services across diverse industries. Our personalized approach ensures the best match for both clients and candidates.\r\n\r\nWorking with our staffing firm means you’ll enjoy several benefits: our services are completely free for candidates, and you gain access to exclusive opportunities that may not be publicly advertised. Our experienced recruiters work directly with hiring managers, ensuring your qualifications are seen by decision-makers. We also provide personalized resume recommendations, helping you stand out and showcase your skills effectively. From interview preparation to offer negotiations, we guide you through every step of the hiring process, saving you time and effort.\r\n\r\nWe are proud to be an equal opportunity employer, committed to providing fair and inclusive employment opportunities for all. This policy covers every aspect of employment, from recruitment and hiring to training and advancement, ensuring a workplace that values diversity and equity. Let us help you find your next great opportunity—start your journey with us today!

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